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Happy Customers...
"For months I had been looking for a quality and attractive bracelet for myself, when one day I came across your web site. After deciding on a piece and placing an order it arrived very quickly. I was more than pleased with the design and construction of the bracelet, so much so that I am ordering another."
 
~Bryan
 
"I have been searching for a company like yours who offers unique items for men, so I am thrilled to find you guys. Mens jewelry is traditionally so boring and safe... These bracelets are so comfortable by the way."
 
~Mark
 
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FAQ

About Sivani

Who are you, guys? What makes Sivani different?
Where is Sivani located?
Do you have stores? Can I visit you to see the jewelry?
Do you have the piece I'm looking at in stock?
Where is your jewelry made?
Does Sivani have a catalog?
Why should I sign up for an account?
Why should I subscribe to your newsletter?
Do you offer discounts?
Do you sell gift cards or gift certificates?
My email address has changed. How do I update my account?
 
Shipping & Returns
 
How much is shipping?
Can I check the status of my international order?
Do you ship to APO addresses?
How much is international shipping?
Who is responsible for duty and taxes?
I haven't received my order yet? What if it is lost?
I want to return my purchase. What do I do?
How long does it take to get a refund?
 
Jewelry Selection & Pricing
 
Can I commission a custom design?
I can't find the piece I wanted on the site anymore. Can I still order it?
Do you offer the same selection for shipment Worldwide as you do for the US?
Do you match prices if an item I purchased goes down in price later?
Why did the price change on the piece I've been planning to purchase?
I saw a Sivani item on another shopping site and the price was different. Why is that?
 
Jewelry Sizing & Materials
 
Can I order a bracelet or a necklace in a size that isn't offered on the site?
What if I don't know the bracelet size?
What are the metals that you use in your jewelry?
Will your silver tarnish?
Where is the leather that you are using manufactured?
Is the leather that you are using lead free?
How do I maintain the look and feel of my leather jewelry?
What is the difference between leather and rubber cord?
 
Payment Information
 
What forms of payment do you accept?
Do you charge sales tax?
Is it safe to use my credit or debit card on your site?
How do I use PayPal since I don't have a PayPal account?
When is my credit card charged?
 

About Sivani

Who are you, guys? What makes Sivani different?
 
Founded in 2006 by European designer Silvia Nikolov, Sivani Designs handcrafts style-defining men's and women's jewelry that is also durable, functional, and versatile. Working in genuine leather accented with sterling silver, gemstones, and pearls, it is our mission to give you the comfort and confidence to express your true self...in every mood, time and place.
 
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Where is Sivani located?
 
We are located in Tampa, Florida, all of our jewelry is proudly made in the United States. We only make jewelry when you order it: we don't have any designs in inventory that you can see.
 
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Do you have stores? Can I visit you to see the jewelry?
 
No, we only sell online, which allows us to offer exceptional value. We only make jewelry when you order it: we don't have any designs in inventory that you can see.
 
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Do you have the piece I'm looking at in stock?
 
All of our statement jewelry is made to order to your specifications: we don't have any designs in stock.
 
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Where is your jewelry made?
 
Jewelry is hand-crafted in the United States. Some of our sterling silver components and leathers are imported.
 
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Does Sivani have a catalog?
 
We don't currently have a print catalog.
 
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Why should I sign up for an account?
 
Benefits for having an account include:
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Why should I subscribe to your newsletter?
 
Subscribers see new Sivani designs first, before they are available on our site. Every month, we report on the latest jewelry trends, what stars are wearing and cool new designers. We also occasionally send our subscribers special offers and coupons.
 
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Do you offer discounts?
 
We occasionally send our subscribers special offers and coupons.
 
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Do you sell gift cards or gift certificates?
 
Yes. Sivani Gift Cards allow you to give a special person in your life the pleasure of picking the right statement jewelry piece. Can you imagine a better way to guarantee that your present will fit him or her in every way? To purchase a Sivani gift certificate, click here . The gift certificate will be e-mailed to the recipient after your order has been paid for.
 
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My email address has changed. How do I update my account?
 
You can access and update any information pertaining to your account. To access your account, click here
 
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Shipping & Returns
 
How much is shipping?
 
Shipping is calculated in the shopping cart via the "Estimate" option, or during checkout. To see all shipping options for the United States, you will be required to select your State and Zip Code. For countries other than the United States, to calculate the cost of shipping, you will also have to select your country.
 
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Can I check the status of my international order?
 
Tracking information for First Class International Parcel is not provided. Yes, for all other shipping methods - via UPS and USPS Express Mail. We will email you a tracking number upon shipment of your order.
 
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Do you ship to APO addresses?
 
Yes. But shipping takes longer.
 
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How much is international shipping?
 
Shipping for countries other than the United States is calculated when you select your country in the cart or click on "Estimate".
 
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Who is responsible for duty and taxes?
 
Customers are responsible for duty and taxes. We don't charge for duty and taxes.
 
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I haven't received my order yet? What if it is lost?
 
Once your order leaves Sivani premises, it is in the hands of the mailing provider. If for some reason you don't receive your item within 3 weeks for US teritories and within 6 weeks for all other countries, please email us so we can submit a claim for a missing package with the mailing provider. We would not be able to ship you a replacement until the claim is resolved. All delivery estimates shown on the website for all international destinations are not guaranteed, unless your order is placed with UPS.
 
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I want to return my purchase. What do I do?
 
Even though each Sivani piece is made to order, we offer a money-back 30-day return policy. You can send pieces that are in their original unworn condition back for a full refund: it's that simple. All you pay is the return shipping. Just leave the leather accessory in its original jewelry box and/or condition until you are sure you love it. Simply give Sivani Customer Care a call at 1-855-500-8500 or send us an email at returns@sivanidesigns.com and we'll walk you through exactly what to do.
 
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How long does it take to get a refund?
 
After we receive your returned order, we inspect it and issue your credit in 24-48 hours. It then depends on your card issuer how long it takes to appear in your account.
 
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Jewelry Selection & Pricing
 
Can I commission a custom design?
 
At the current time, we don't accept orders for custom designs.
 
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I can't find the piece I wanted on the site anymore. Can I still order it?
 
We do occasionally update our selection and remove pieces we used to offer. We also rotate which items we feature prominently. It may be that the piece you want is still available in a different location. Even if we don't offer it anymore, we'll make it for you if we can. Call Sivani Customer Care at 1-855-500-8500 and we'll do our best to find it for you.
 
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Do you offer the same selection for shipment Worldwide as you do for the US?
 
Yes. All Sivani jewelry you see on our website is available for a Worldwide shipping.
 
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Do you match prices if an item I purchased goes down in price later?
 
All sales prices are final and Sivani does not price match. All our pricing is calculated using current precious metal prices to give you the best possible value. These prices do change from time to time and our prices do too.
 
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Why did the price change on the piece I've been planning to purchase?
 
At Sivani, we always want to give you the best possible price. So our prices change as the prices of precious metals fluctuate.
 
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I saw a Sivani item on another shopping site and the price was different. Why is that?
 
All our pricing is calculated using current metal prices to give you the best possible value. These prices do change, both up and down. When we adjust our pricing, other sites sometimes don't update listings right away so the price change isn't always immediately reflected.
 
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Jewelry Sizing & Materials
 
Can I order a bracelet or a necklace in a size that isn't offered on the site?
 
Yes. There may be an additional charge depending on the size and the precious metal. All special order pieces are nonreturnable.
 
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What if I don't know the bracelet size?
 
Some of our designs are adjustable to fit wrist sizes up to 9.5 inches. For the ones that require proper sizing, we recommend using a tape measure and measuring the circumference of your wrist just above the hand. Add 1/2 (half) and inch to the final measurement. Otherwise, the bracelet will be too small.
 
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What are the metals that you use in your jewelry?
 
We use traditional sterling silver 92.5% silver. Sterling silver is an alloy of 92.5% silver and 7.5% copper. It can be antiqued or given a high polish. We use both antiqued and polished beads. In addition to that, all of our Hill Tribes components are made from a high purity silver, fine silver (93-99%), which offers a greater resistance to tarnish.
 
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Will your silver tarnish?
 
Yes. All silver eventually does tarnish. How long it will take depends on the chemistry of your skin and whether you live near the ocean. Sterling silver also tarnishes from the interaction of silver and sulfides in the air. This is a natural process. Fortunately people have been wearing silver for thousands of years and there are lots of great silver polishes available for the day when your silver does need some polishing. Sterling silver will polish up by rubbing or buffing it with a soft sterling silver polishing cloth. Do NOT use a sterling dip to clean your Sivani jewelry.  The good news? The more you wear it, the longer it will take to tarnish. (We love any excuse for wearing more jewelry more often!)
 
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Where is the leather that you are using manufactured?
 
We source our leather from a leather manufacturer in the United States. However, we know that the final finish and dye application takes place in the US or India but their leather hides come from Africa, Argentina, Australia, Brazil, Canada, Greece, United States and others.
 
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Is the leather that you are using lead free?
 
Yes!!! Always has been, and always will be! We take great pride in using leather that is dyed with only certified lead free dyes. Their dyes meet all requirements on the new California laws regarding lead free jewelry and even the stricter German Goods Ordinance.
 
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How do I maintain the look and feel of my leather jewelry?
 
We highly recommend - Obenauf's leather care products. Obenauf's products are natural protectants for leather and contain no harmful chemicals that can damage your leather. Natural oils are suspended in a Beeswax/Propolis formula. In the leather, these oils gradually seep out of the Beeswax/Propolis as a time release lubrication that restores fibers. If exposed to heat or constant flexing, the oils are released faster; so instead of getting parched, your leather gets oiled when and where it needs it most.
 
If you choose not to use a leather protectant, exposure to water may reduce the lifespan of a leather jewelry piece, so we recommend that you remove it before showering, swimming, washing dishes and other similar activities.
 
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What is the difference between leather and rubber cord?
 
Leather feels, smells, and looks luxurious. Leather jewelry screams style. Leather is natural, rubber cord is synthetic.Rubber cord is a great choice if you are planning to wear your Sivani jewelry at all times - it is water resistant. Leather is not water-resistant unless you are using a protectant on a regular basis.
 
Rubber cord is also far more resistant to regular exposure to chemicals, cosmetics, and perspiration. Leather needs a protectant to be applied regularly to preserve it from these chemicals.
 
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Payment Information
 
What forms of payment do you accept?
 
Currently, we accept Master Card, Visa, American Express, Discover Card, and PayPal. For all payment methods, you will be charged when you place your order.
 
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Do you charge sales tax?
 
Sales tax will be added to all orders delivered in Florida.
 
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Is it safe to use my credit or debit card on your site?
 
We currently don't process credit and debit cards on our website. We use PayPal and Amazon Checkout as a secure processing methods. PayPal provides online service that allow customers to check out with the flexibility to pay using their account balances, bank accounts, and credit cards. Amazon allows users to checkout using their Amazon profile and their saved credit cards on the Amazon platform. 
 
Both methods are very convenient and are among the most secure payment gateways in existence today.
 
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How do I use PayPal since I don't have a PayPal account?
 
You don't have to have a PayPal account in order to check out with PayPal. PayPal is a secure processing method that allows customers to check out with the flexibility to pay using their account balances, bank accounts, and credit cards.
 
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When is my credit card charged?
 
Your credit card will be charged when your piece is ordered so we can source the precious metals to make your piece from scratch just for you.
 
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Sivani Designs © 2013
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