When will my order ship out?
Orders are made and fulfilled in the order they are received. All products are custom made-to-order. Processing times depend on current order volumes. Current production time is 2 weeks (14 days). Expedited processing is not available at the moment.
Can you ship my order faster?
Expedited processing is currently not available.
What are your production days?
Production days are Monday – Friday.
What are your shipping days?
Shipping days are Tuesday – Friday.
What are your shipping rates?
The price depends on your location, please use the shipping calculator in the cart.
How long is delivery after shipment?
Timeframes are from when we put the product in the mail, not from when the order is received. For USA orders: Standard Shipping (3 - 5 business days*); Express Shipping (1 - 2 business days). For International orders: Standard Shipping (2 - 6 weeks); Express Shipping (3 - 7 business day).
Why don't you guarantee shipping?
We place our trust in our shipping providers, but cannot guarantee their performance. We can only guarantee what is in our control.
Do you ship to APO's?
Yes, we do. Shipping generally takes about 20 - 45 days.
Do you insure every package?
Yes, we do. Because our products are custom and made-to-order, we insure all packages – domestic and international. If your domestic order does not arrive within 2 weeks or your international order – within 6 weeks, please let us know.
Do you ship internationally?
Yes, we do. We have received and fulfilled orders from 6 continents and lots of different countries. Shipping internationally takes a long time. Customs can hold up a package for a number of days. Be patient and give it 6 weeks. If you think it's stuck or lost in the mail, let us know by contacting us.
What are your international shipping rates?
The price depends on your location, please use the shipping calculator in the cart. Shipping rates are paid directly to the shipping provider and do not include duties and fees.
What about duties and fees?
Due to the complexity of international laws and taxes, we do not include those fees in orders. You are responsible for any local customs and duties on your order. We are required by law to disclose the full value of the package contents and cannot alter this value. If an order is refused or shipped back due to provided incorrect address, then you are responsible for the original shipping expenses, as well as any additional duties, fees, customs or taxes incurred in shipping.
Can I track my international order?
We use United States Postal Service International First Class Mail to ship all standard mail international packages. International packages, shipped with standard mail, can be tracked to the following 13 countries: Australia, Belgium, Brazil, Canada, Croatia, Denmark, France, Germany, United Kingdom, Israel, Netherlands, New Zealand, Spain, and Switzerland. For countries not mentioned in these 13, we can't track an international package. Please allow 2-6 weeks for delivery. Express mail orders are trackable to all international locations.
This is a gift. Can you not include the order receipt?
For domestic US orders, yes, we can include a packing slip instead, which shows the purchaser and the recepient, but not how much was paid for the present. For international packages, we are required by law to disclose the full value of the package contents as well as to include a receipt, matching the value, claimed on the package.
Can I return monogrammed or personalized products?
Since monogrammed items are personalized for an individual, they may not be exchanged or returned.
Can I return non-monogrammed or non-personalized products?
You can return or exchange only non-personalized, non-monogrammed, and not used items. Return request for unused non-personalized merchandise must be made within 7 days of receiving the item. Item must be received within 30 days of your purchase date and must arrive in the same condition – original Sivani box with attached product tag - or it will not be accepted. We will refund the cost of the item minus any shipping charges. Return shipping is the responsibility of the customer.